Fox Pools Of Indianapolis

Too long to type everything but in short, we ordered our pool from another vendor. They however could not fulfill the order as promised and unbeknownst to me, reached out to Fox pools/Jerry who was able to fulfill the 'custom" order for them and they have honestly gone above and beyond to be sure everything is up and running and working as it should. The initial vendor is still MIA when questions need answers. We had a very 'minor' issue with our pool cover and Jerry was out the next day making sure it was corrected and working 100%. Our pool was custom and Fox Pool did not disappoint. We have so many people complimenting the look of our pool. (additional landscape and structures to follow) I am even more impressed with Jerry being 2 hours away and making the trip out a couple of times to be sure everything is as it should be. I have and will continue to recommend Fox Pools to all I know.

Do not use Fox Pools whatever you do. The guy who runs this office, Jerry, is at best incompetent and at worst corrupt. We had an agreement to build my pool this fall (2021) or early spring in 2022. Five weeks went by and he came back so we could sign the contract. When he came back he decided that there were "too many red flags" and he said he would not build our pool. But he spent 2 hours here 5 weeks before and we went over the entire property. I even had a survey done for him. He did not mention one issue. And his red flag was nothing. It was about cement trucks driving over my gravel driveway and possibly disturbing any pipes under it. He had no idea which pipes might be there or how deep they are. He just wanted out of the deal because, I assume, he had overbooked and needed to get out of one of the pool builds. Now my 3 kids will not have their pool next summer because all of the pool contractors are booked solid. I could have gone with another contractor 5 weeks ago and gotten in their queue for 2022. Now we are totally screwed because of what Jerry did to us. He also cursed at me before he left because I dared got upset that he broke our agreement and left us high and dry for our pool in 2022. Avoid Fox Pools at all costs.