Renovate, LLC

We hired this countertop company (Renovate, LLC) to fabricate and install a new kitchen countertop and window sill in our newly remodeled kitchen. We visited their showroom to view their inventory and make a selection of quartz. All seemed well as we paid our initial deposit for the material and even scheduled a measuring so the stone could be cut to spec. Fast-forward about a month, the countertops were finally installed. Although we were out of town, we did have someone here to let the crew in and sign off on the job. Jennifer (who we'd been dealing with through the entire transaction and process) called that same day for the remainder of the payment. As I authorized this payment, I did let her know I was out of town and would not have eyes on the counters until we returned the coming weekend. She welcomed a call once we returned if there were any issues or questions. Low and behold, the first sight of the project we had upon arrival back at home was the incorrect countertop and damage from installation! I immediately called Jennifer to report these issues and was given the option for a refund of the difference or a full countertop replacement when they had time. We decided to live with the wrong countertops for a few days while we made our decision, which we chose to keep and opted for a refund of the overcharge during my next call to her. Now, clearly, we were charged a higher amount for a better quality countertop even though they fabricated and installed the wrong material. In the past 6 weeks since the installation, I've made numerous calls to their office and have spoken to Jennifer quite a few times in order to get the refund initiated so we can complete our kitchen remodel, which she has assured me twice were being processed. The most recent update I received is that their office cannot, in fact, issue a refund of a specific amount. What a joke!!! They aren't even familiar with their own purchase/refund policy! As far as I'm concerned, our kitchen remodel is not able to be completed until we finally get our fair refund and repair from this company. Please save yourself the headache and financial stress by not hiring Renovate, LLC for your next countertop purchase. This is predatory business practice at its best! Sadly, we were referred to this company by the cabinet company we used, so perhaps they are in cahoots. Either way, there are better and definitely more professional companies out there!

PEOPLE PLEASE READ!!!!!! MY name is Eli. I'm a single dad that just got a house and I work every day to make it a home. I live pay check to pay check and I was on craigslist and I come across this add on granite and I needed a piece but didn't have the money for it, but none the less I wanted to see how much it would be. So I emailed Renovate and got into contact with a lady named Gabriela and she gave me a quote. I thanked her and said I would be in contact with more information. Well things came up and I didn't have the money for the piece so I emailed Mrs. Gabriela and explained the situation. And I asked at that time about donating or charity and by my surprise they said yes and donated the piece to me. These guys don't only care for the fortunate ones but they care for the unfortunate ones as well. I ask people to see this and praise them for their generosity and willingness to want to help. I send out a special thank you to Mrs. Gabriela and Renovate company

PEOPLE PLEASE READ!!!!!! MY name is Eli. I'm a single dad that just got a house and I work every day to make it a home. I live pay check to pay check and I was on craigslist and I come across this add on granite and I needed a piece but didn't have the money for it, but none the less I wanted to see how much it would be. So I emailed Renovate and got into contact with a lady named Gabriela and she gave me a quote. I thanked her and said I would be in contact with more information. Well things came up and I didn't have the money for the piece so I emailed Mrs. Gabriela and explained the situation. And I asked at that time about donating or charity and by my surprise they said yes and donated the piece to me. These guys don't only care for the fortunate ones but they care for the unfortunate ones as well. I ask people to see this and praise them for their generosity and willingness to want to help. I send out a special thank you to Mrs. Gabriela and Renovate company