Pro Home & Sunroom

Major delays

I truly hope to be able to improve this review in the next few months. However, given the very challenging and disappointing experience I’ve had with Pro Sunroom since June of 2020, I felt obligated to transparently share my experience with other buyers, who are considering working with Pro Sunroom. If had known what I know now, I would have gone a different direction with our project, as we are now 8+ months into this project, with no end in sight. My experience with Pro Sunroom started in May 2020, when we began looking for companies to add a large, 4-seasons sunroom to our home. After a very smooth and professional sales process, we signed a contract in June 2020 with an estimated delivery date of our sunroom in 12 to 16 weeks (3 to 4 months). Since June of 2020, our project has been tarnished by an ongoing series of delays, missed commitments and an utter lack of communication. Construction on our project finally started in October of 2020 (4 months after signing an agreement and after countless commitments that “we’ll be starting soon”…) • The foundation for the room was completed the first week of October • After a 5 week delay, the framing for the room began and was completed by mid-November • Since mid-November, there has been no progress on our project • Our backyard has been left as shown in this picture – unsightly, completely unusable, full of mud and scattered trash, construction materials and waste. The wood and interior materials of the room are completely exposed to the elements. • Pro Sunroom has been unable to provide me a date as to when the project will resume. It has been two months of being told “hopefully soon”… • The only time I hear from Pro Sunroom is when I ask for an update or when they are looking to get paid. Communication throughout the process has been abysmal. • I have resorted to trying to get an update directly from the manufacturer of the glass, as to when our materials will be available. I’ve had limited success. • At this point, I’ve engaged our attorney to explore options to move forward In the spirit of transparency and honesty, there have been some positives throughout the process, but they are grossly overshadowed by the endless negatives: Pros: • When work occurs, it is well done. The quality of the foundation and the initial framing work is good. • The team doing the work is polite and professional • As mentioned previously, the sales process was smooth (albeit, full of questionable commitments). The 3D renderings of the project are very helpful in visualizing the room. Cons: • Endless delays with no end in sight • Complete lack of communication or involvement from the company owner (Rick Edwards). I’ve only seen him once during the construction to check on the work being done and I only proactively hear from him when he needs paid. I have to initiate all requests for a project update. Given the size of this project (and the cost), I’d be communicating with my customer weekly at minimum. This isn’t a small or inexpensive project… I’ll continue to update this story and share progress as the project (hopefully) moves forward. In the meantime, other perspective buyers are welcome to contact me to discuss my experience further. More to come…