Imperial Landscaping

PLEASE READ THIS REVIEW AND AVOID THIS BUSINESS. I normally do not leave a lot of reviews but felt compelled to try to help folks avoid my mistake of working with these folks. James, the owner of Imperial is one of the least professional business owners I have encountered. To keep this short and simple- James did give me a great price on annual lawn program. Overall I would give the actual work that he did a 5/10. Not great but not horrible. I think that he has some learning/research to do about products, lawn diseases/bugs as there is clear deficits and some of my neighbors yards that don't even have services have nicer looking yards- but that is not the point of this review. Many phone calls went unreturned both earlier in the season and here at the end. When I had a concern I would call and no one would call back until I would call a second or third time. I left a message on Oct 16 and Nov 18 to ask about bare spots and simply to ask when he was coming to do winter fertilizer. I got tired of no response, plus not being thrilled about the outcomes I have seen thus far (with full acknowledgement that I knew it wasn't going to be lush and beautiful after one treatment- James I am sure will respond to this review and say I was being unreasonable with too high of expectations- that is not the point of the review- the way he handles things and his professionalism is). When a customer calls about something- you should call them back, even if it is to give reassurance. Regardless, I got tired of unreturned calls and not knowing when/if they were going to come treat my lawn and simply, politely, asked for a refund. James called me back as quickly acting like a crazy man. He was yelling, cursing, and literally acting somewhat psychotic. For 5+ min I listened to a nonstop barrage of insults as he talked about "customers like me" and went on and on in a loud pressured and demeaning demeanor. I tried to get a word or two in trying to get him to calm down but it was not any use. Eventually I was able to say a few things why I was predominantly disappointed about their lack of communication etc. His response was that they take November off (and apparently shut their phones off and don't return calls)? And that I was being unreasonable for wanting a perfect yard. (Isn't that why people hire lawn companies?). It is absolutely inappropriate for a business owner to treat a customer the way he did on the phone. I had paid for the entire year of treatment and still had 3-4 treatments due to me, but I would rather lose that money than allow this man back on my property as I honestly don't trust that he wouldn't use lawn killer rather than fertilizer after how angry he was and the way he spoke to me. Do you want someone like that working on your lawn? All I did was politely ask for a partial refund for treatments he has not completed.