DMV PLUMBING & WATERPROOFING LLC

Waterproofing expertise: 4.5/5 Customer service: 0/5 Bottom line: Elliot is a knowledgeable and friendly waterproofing specialist who understands his craft well. He's been doing this for over 20 years if I remember correctly. BUT he does not take care of his clients when they have problems. If you hire Elliot, I hope he takes care of your problem the first time around because if not, he'll come out on his convenience if he wants to and he won't go out of his way to contact you. Good luck talking to him on the phone if there's a problem. He will only communicate through text once the job has been completed. He won't always show up to fix things when he says he's going to and will probably not contact you to let you know. I would never recommend him to anyone because his customer service is awful. I'm not exaggerating when I say that this is the worst experience I've ever had with any company providing a service. This is my honest and thorough review of my experience with the owner Elliot from DMV Plumbing and Waterproofing. A few years ago, I had a number of waterproofing companies come out and take a look at my basement to hear recommendations about how to fix my basement leak. Elliot stood out among all of them as someone who was competent and could fix the problem. Toward the end of last year, I decided that I needed to do something about it and contacted Elliot to come out and do the job. His recommendation was to dig to the foundation of our townhome, seal the front of it with some sort of tar, and cover that with a very thick sheet of plastic. He also recommended installing a French drain. I agreed to those terms. The first sign that I should have noticed that something was wrong was that I had to contact him over the course of 2 weeks to see when he was going to come to my house. He was never proactive about getting back to me. It felt like I was constantly pestering him. The weather cleared up and he had some free time so he contacted me on short notice to come out and take care of the work. His team members did a good job to complete the work. I thanked them for their hard work and thought the basement was sealed. Well, I was wrong. The first problem that I noticed is that the plastic pipe that they installed to the downspout had disconnected when the dirt settled into the ground. I didn't make a big deal out of it and contacted Elliot to come out and fix it. Like before, it seemed like I was pestering him to come out and fix the pipe. He told me a couple times that he would come out and he didn't. He didn't even let me know that he wasn't coming. He finally came out about 3 weeks later and fixed the pipe. I didn't notice that there was a basement leak until about a month later. I assumed that the basement was taken care of and I never thought to check to make sure that the basement leak was gone. The leak was better but there was still a problem. After contacting him again through text because he wouldn't answer my call, he was surprisingly responsive. He told me that he believed the problem with the leak was coming from underneath my neighbors stoop (I live in a townhome). He told me that he could either dig down to the foundation again underneath my neighbors stoop or do a crack injection. I figured that a crack injection would be easier to take care of for him so I thought that it would be sufficient. He told me that he would take care of it and not to worry. After 3-4 months of occasional contact through text (because he would never answer his phone when I called), he never came. Supposedly his family had some medical problems so I was lenient during that time. I didn't want to make things harder for him so I touched base every 1 to 2 weeks. I finally came to the conclusion that he just was not going to come out to finish the job. I had my lawyer write him a letter to try to get him to come out but that didn't do anything. He apologized and said he would make things right. Nothing happened. Frustrated that this was still going nowhere, I decided to take him to court and have the sheriff serve the papers for him to come. I gave extra time between the court date and serving the papers with the hope that he would just come over and finish. That didn't happen. When he received the papers from the sheriff, he texted me and it was obvious that he was really upset. I told him that I wanted to resolve this so please just give me a call. He said he would. As usual, nothing happened. Once I learned how difficult it is to get your money even when you have a favorable judgment, I decided to drop the case. All I was suing him for was the amount to get a crack injection done. It wasn't worth my time. I normally write reviews for people who do a great job but the customer service from Elliot was SO BAD that I thought it was in the best interest of others to write this. Elliot is a nice guy who is friendly with people he works with but will avoid you like the plague if there's a problem.