Gibbs Heating and Air

My home warranty dispatched this company out to my house. By home warranty standards the company should arrive to you house within 48 hrs. I gave it 48 hours and called the guy myself. no answer and voicemail was full. Waited a while and called back, same thing. As I am on hold with my home warranty company to find out what to do next Eric called back and said he was sorry he did call me that his truck broke down. Still no sure what that has to do with his phone. He proceeds to tell me that he is at a customers house and will call me back in a few minuets! Well that never happened. This all started on a Sunday night and here it is Thursday evening and now I have to start the entire process all over again and give the 48 business hours for someone to show up. Very sad that someone runs their business this way. All he had to do was call me and set up a time, even if it had to be next week. Very unprofessional!!

My ac quit working and I got by for a month without it. Decided I needed to get it repaired before it gets hotter. I contacted several ac companies and Eric called me right back. He came out the very next day. I had already received the other quotes and they all were for purchasing a new unit. Eric was ready to repair it instead of pushing a new unit. I liked that idea because money is tight right now. He came back today (on time) and had it up and running in no time. It is running better than it has ever run in the two years I have lived here. The unit is about 12 years old. He is very knowledgeable, friendly, and shows and explains what he is doing. I would recommend him to anyone that needs a repair or new unit. You can buy a unit from anyone but the installer makes the difference. I will be sure to call him again for service of my existing unit or when I need to replace the unit. I have been coned twice since I have moved to NC and I am a 74 year old single lady. I picked the right person this time. Thank you so much Eric!

Great guy!