BERNARD MILLER FABRICATORS

Mr. Miller was very respectful, kind and attentive to my wishes he also gave great suggestions. Most importantly it was about what I wanted, for the most part this company was referred for their reputation of being a long standing business and serving the community with respect offering good prices Which meant a lot to me, everything else is secondary.

BUYER BEWARE My husband and I purchased a newly remodeled home with Miller Fabricators’ cabinets installed in our kitchen. The cabinets supposedly carry a 5 year warranty, and our cabinets are less than 1 year old. After living in our home for several months we noticed a substantial defect in the trim of one of the cabinet headers. Knowing in our closing paperwork we were given the cabinet warranty, I decided to reach out to the kind people at Miller for some guidance as to how to file a claim for this product defect. Much to my dismay, but not surprise, the staff at Miller made no effort to send a rep out to see the damage and treated me like a problem they wanted to go away without any solution. Aaron, the rep I talked to said this issue was caused from temperature variances and the house settling, all things they don’t warrant, how convenient. The house is 60 years old and the trim does not touch any exterior facing walls, all of these excuses again just a means to get me to go away. He offers me a touch up kit to fix the issue, which if you see the damage is not even a feasible remedy. I work for a highly reputable manufacturing company. Similar to Miller, we do not provide install either. Daily I support customer issues that are not our fault but we warrant because that’s how you build a good brand people trust. A quality manufacturing company will stand behind their product and more importantly, their customers 110%. YOU WILL NOT GET THIS SUPPORT FROM MILLER! I will leave you with the closing remarks the upstanding individual Aaron left me with because I clearly need help understanding the issue. Please think twice before buying any material from this company. If you are an installer or contractor and this produce has failure you will undoubtably be the fall personal. ****************************************** Sorry you feel that way. Please see below a few bullets points to help you understand. Have not only a great day but a wonderful day and week. You will receive a complimentary touch up kit in next few day. ☺ 1- You were not our direct client 2- We only supplied material 3- We did not isntall material 4- We did not sell you your home *************************************