Riverview Plumbing Repair

I have waited approximately ten months for Riverview Plumbing Repair to address a workmanship issue. I brought a case against Riverview to the Fort Mill Magistrate (the first and only case that I have ever submitted anywhere), and I was awarded a judgment. (I believe that I may have been awarded more, but the judge would not present most of my evidence, because of cyber security concerns. I had submitted a lot of visual evidence, using pictures and videos, on a flash drive after receiving the reply, “Yes just bring a flash drive to us!!” from a Court Specialist.) But much like my emails regarding the workmanship issue, the owner has ignored my messages to resolve the workmanship issue and the judgment. I have spoken to the receptionist (who is the owners’ wife), but she has told me I need to speak with the plumber/owner. He has not returned my calls or responded to my emails. Thus, I have also submitted paperwork to the Better Business Bureau. I hired Riverview to do a full house repipe project in May, 2021, because I had numerous Dura-Pex leaks. In previous years, I had fixed five leaks myself prior to hiring this plumber. I had a very good idea of what needed to be done, and I had actually done most of the drywall removal/preparatory work myself. During the Estimate walk-through, I made specific requests regarding how to access specific piping between a bathroom and the laundry room and piping to an upstairs bathtub. Those requests were not followed. Although the Invoice email sent via his cell phone while the owner was in my house contains this verbiage, “The greatest compliment we can receive from a customer is a referral to a friend or neighbor, if there is any reason that you would not refer us please contact us so that we may address the issue.”, the owner did not want to hear my feedback. He actually told me something like, “there is nothing that can be done now”...and after his “work” that was true. He tried to loudly justify his approach, although I had confirmed with the York County building inspector, who was a former plumber, that he easily could have used the approach that I requested. That York County inspector also initially failed the plumbing inspection, because the owner/plumber missed SIX spots of fire caulking. I paid the invoice, which was basically a duplicate of the Estimate and contained no detail for plumbing supplies or labor, in full by handing the owner a check after voicing my displeasure on a Friday, the last day of the project. The following Wednesday, I noticed the workmanship issue. So, I sent an email to the email address that was used to send the Invoice to me. I sent a total of four emails over various months regarding the issue, but never received a response. Thus, I filed the paperwork for my Civil Case in December. Although I have not had any additional pipe leaks since the project, the workmanship issue has not been addressed. The Fort Mill Magistrate judgment has not been addressed. In my opinion, this is the worst customer service I have received on any home project in any house that I have ever owned. I always try to use a small local company for things that I do not address myself, but I would not recommend Riverview Plumbing Repair. I totally understand that no one is perfect, and everyone makes mistakes. Unfortunately, it appears that the owner of Riverview Plumbing Repair does not see that he can make mistakes...even though the initial inspection failed due to his workmanship.

Scott does great work at a reasonable price and he arrived early.

He was fast and did a great job!

Scott did a great job we are pleased with the work. He explained what he needed to do and the cost to do it.