Stonehaven Remodeling Services Inc.

We are disheartened to share our frustrating experience but we would like to warn others from going down the same road and losing time and money. After meeting with a Stonehaven sales representative, we made a deposit for half of the estimated project cost on September 9, 2022. On October 11, 2022 we reached out to the office as we had not heard from anyone at Stonehaven. We had not been given a Project Manager or received any communication on the project. Office staff indicated that she would speak to the owner and we would get a call back. We made 7 additional calls requesting to speak with the owner. We were told the owner was busy, sick, working on other projects etc. October 29, 2022 Chris Chambers returned our calls. He stated that he had not looked at our project file. During the call Chris did not listen to our concerns about the lack of communication from Stonehaven, or that our project had not begun and no materials had been ordered. Chris did not acknowledge any company shortcomings. We signed a carbon copy paper, agreeing to the estimates for a remodel and gave a deposit. No one at any time reviewed or discussed contract stipulations. At our request to cancel the contract prior to the commencement of work on the project, ordering appropriate supplies or preparation for the project by Stonehaven, Chris indicated that he would be deducting 10% of the quoted cost of the remodel. In the end, Chris kept a portion of our deposit in the sum of $1,628.71 and justified his actions by saying that he had paid his staff commissions and to cover administrative fees for our project that never started, no work was done and no materials were ordered. There is no way we could recommend working with Stonehaven Remodeling.

We signed an agreement with Stonehaven to build steps from our backyard down to the lake - the initial Stonehaven proposal was $14,130 and we paid them a deposit of $7,060. Per the agreement "they would perform the work in a timely manner." After 4 months and multiple calls Stonehaven still had not started the project. They finally came out to our house with architect/engineering drawings and then proceeded to send us a revised proposal that increased the price of the project by almost 50% (from $14,130 to $26,180). We selected Stonehaven because they were the lowest of the three (3) bids we received and we feel it was a stereotypical "bait & switch" on the part of Stonehaven. We told them we could not afford the project at that price and subsequently asked for our $7,000 deposit back. Stonehaven kept $2,500 of our money for "administrative costs," sales commissions and the drawings for a project we could not afford. When I spoke to the landscape architect Stonehaven used he provided a much lower quote on the cost of the landscape drawings & engineering certifications - I feel we are owed $1,000 back from Stonehaven, not to mention the four (4) months we wasted waiting for them to start the project. Eventually we hired another contractor who did the job within 2 weeks at half the price and we are very happy with the final product. Based on our experience with Stonehaven we cannot recommend them and we feel they need to improve their proposal process so as not to mislead customers with unrealistic proposals and then double the price once they get their deposit - very questionable business practices!

We hired Stonehaven Remodeling Services to convert our “extra” living room into a bedroom for our daughter. From beginning to finish, their service was outstanding. Chris, the owner, consistently checked up on the progress of the construction and made sure we were happy with the work. If there was a problem or concern, it was addressed and handled immediately. All of the workers were very polite and respectful. On one of the days they were scheduled to work, my children were out of school for a teacher work day. I was very concerned that the kids would be in their way because the area they were working was on the kid’s side of the house. But they were very courteous and even joked around with my children. Making any kind of renovations to your home is very stressful but Stonehaven really made the process less chaotic. We will definitely use them for any future projects we have.

This is a review for Stonehaven Remodeling Services. I hired stonehaven last year to add a front porch addition and remodel our kitchen. My experience with them throughout the entire project was great. They made sure to keep my wife and I up to date on each step durung the process and answered all of our questions. Which is hard to find in a contractor. It was hard living without a kitchen for a few weeks, but well worth the wait. We are extremely pleased with all the work that Stonehaven did for us. I would definately hire them again in the future.