Motivated Movers-Nashville

Title: Billing Issues Because of Wasted Mover Time and the Unnecessary Cleanup Required by the Customer I paid this company $350.00 for three movers to simply move items from my house to the street. This turned into, what I believe to be, an unnecessary and a money/time waste. I am not happy whatsoever with the customer service level of this company. The main, on-site representative stated that they normally do not move loose/dirty items. He took it upon himself, and apparently against company policy, to use a garden rake to rake and spread a mass of loose items down my driveway. Without even attempting to clean up his own mess on my premises, he stated that he could not continue because it was against company policy. He later lied to his management on the phone with me standing right next to him. Auston told his management that we told him to stop—this is not true. We were forced to clean up the mess that he made after he left. And, if he had cleaned up the mess, they would have charged me for the time—this is all preposterous. A day later, a company manager, told me that this rep’s move of these items is against company policy. Then why did he proceed in raking the items down the driveway in the first place? And, why is management not questioning this? This guy just made a bigger mess. If this is the policy, then he should not have touched anything. And, management should have addressed this situation, which he and they did not. This company is charging me for this complete waste of time by the team that would have allowed this job to end 30 min sooner. His actions and mess even added 10 extra minutes to a refrigerator move because they could not take it down the drive. And, if he had cleaned up this mess, he would have charged me for that time. This company’s management seems to believe that what he did with this situation was proper when this is some of the worst customer service and highly blatant overcharging for services that I have experienced. After I asked the 3-person moving team multiple times to move non-loose items that I required moving. I got to the point where I just wanted to pay to leave instead of them doing very little while still on the clock at $175 per hour. While on-site, they never communicated why they did not move these items! They wasted so much time with this confusion, and standing around, and charged me for it. The moving team wasted a ton of time with me having to ask them multiple times to move items including furniture and boxed items. They waited around several times and I had to walk them through the house multiple times pointing out the same items. A day later, management told me that they did not move some of these items because of company policy—why didn’t they tell me that during the job instead of wasting my money/time? The other items were indeed inside the company policy and they should have moved them after having to tell them the first or second time and not the third. I was dealing with an eviction process on this, and I certainly did not need to deal with this! At this price, I expected a higher degree of service. Later the next day, management told me about policies that prevented them from moving items—Why didn’t the moving team tell me this in the first place instead of wasting even more of my money!? Lastly, there was an issue with the payment. He called his manager. He was dishonest with the manager when he called him as I was standing right next to him and heard everything that was said. After discounting the bill by 15 minutes, I gave him the money and said bye. He said nothing and just stormed off like a baby. Is this the level of professionalism that I paid $175 per hour for? I disagree that most items that they would not move went against company policy. The manager, Jon, intentionally ignored my complaint and just closed it. I can assure you that my complaint is more than valid. I was not treated fairly by multiple employees of this company. I wish I would never have hired this company and I cannot recommend this company to absolutely anyone.