High Standard 1 Construction

I hardly ever leave reviews, but this is the worst company I’ve ever paid money to. I gave them a recent roofing and gutter project because of an experience I had with them in the past. I contacted them to do a job previously a while back, but they ended up correcting their mistake and doing the job at no charge. So, I contacted them recently out of appreciation. This time, they picked up where they left off consistently made unprovoked promises that they never kept (when they will come by to check the roof, when you’ll receive an estimate, when they’ll arrive, when they’ll call you back, how they’ll do something extra for you that you didn’t even ask for). They made sure I knew I wasn’t a valued customer every step of the way. This time they were supposed to replace a gutter, re-coat a roof, and power wash the siding and deck. They replaced the gutter without replacing the downspout/leader pipe and said I didn’t ask for it although I pointed it out when they came to evaluate and they agreed. The day after they replaced the gutter, it was leaking and pitched the wrong way. Additionally, their power washing job was so irresponsible and destructive that it damaged the paint job and wood on my deck as well as some paint from my neighbor’s house. One of the business owners told me with a straight face that is how a power wash is supposed to look when it’s finished. Then, they returned to fix the poorly installed gutter after I contacted them multiple times in between rain storms. They kept changing the time and tried to send workers without a managing supervisor. I told them that was unacceptable considering the job was done wrong in the first place. So, after repeating myself multiple times about my concern, one of the business owners came to supervise. When he came, they fixed the gutter (I hope) and told me that he did the work for me for free as if it was a favor and not a correction. Ultimately, I now have a roof that I hope has no issues and a destroyed deck that I have to repair. They offered to paint the deck at no charge if I buy the paint (that I didn’t need before they destroyed it), but I’m not letting them anywhere near my house ever again. Just hoping the roof was done correctly and no issues, but fully expect problems given the poor quality and service. I guess that’s what I get for giving them a second chance when they were unprofessional to begin with. Worst company ever.