Southern Restoration, Inc.

PLEASE SEE UPDATE OF THIS REVIEW BELOW. MORE TO COME... This review could of gone several ways but, Morgan with Southern Restoration is absolutely perfect at her job! Alex was the first point of contact with this company. He came out to my dads home and was very efficient with his role at the beginning. Walked around the roof of my dads home, took plenty of pictures and videos to explain why he was quoting the job the way he was. Pointed out known issues that he could see. While giving the quote, we talked about MMA, family and kids. He was a very personable guy. Alex told my dad and I that work would be completed in a couple of weeks. Only major complaint at this time with Alex is, I feel his lack of follow through was not where it should be... In steps Morgan. I called the office to vent my frustrations I was having. Although I know I came off very rude and ill mannered toward her, she took it perfectly. She calmed the situation, got heavily involved and kept in touch throughout the course of the project. She followed up several times to make sure everything was going well with the process. Day if install.. I wish I remembered the guys name that was the site Forman ( had a grey pony tail). He and his crew was fantastic. Very nice and friendly with my dad. Took time to explain everything. Seemed to really care. You can tell the work9really knew what they was doing. Amazing team of guys to watch work. Site Forman took time to point out things that I didnt even see throughout the process to ensure it was done correctly. Very happy with those guys! This would be a 100% complete job but, the insurance company mailed the check to the wrong address so, we have to wait till we have a new check in our possession to complete payment. With myself being a small business owner, I look for and expect great customer service. Not only from my employees but also with the business's I work with. Morgan with Southern Restoration Rock Hill SC office is ABSOLUTELY A ROCK STAR! When I recruit people for my business, I typically reach out the ones that I have dealt with personally. So, watch out Souther Restoration, when I have a position open up, she maybe recruited. UPDATE.... ALEX IS A LIER! WILL POST MORE WHEN I HAVE ALL DETAILS CONFIRMED. WILL SHARE ALL CORRESPONDENCE THATS BEEN HAD WITH HIM. REST OF COMPANY MAYBE OK.... ALEX WILL SCAM ELDERLY FOLKS LIKE HE IS TRYING TO WITH MY FATHER!

LOOK NO FURTHER! If you want top of the line customers service, immediate responses to all inquiries, thorough explanations of all services and materials, a firm time frame that is met, and additional services that you are not even expecting, then look no further and contact Southern Restoration, Inc. We couldn't be more satisfied with Project Managers Kyle and Max and the entire roofing and gutter crew members! Our roof and gutters were 13 years old and now, they are brand new and stunning! You will be absolutely amazed and the service this company provides and we know about customers service. 5 Stars!!