BULLOCK'S PLUMBING & HEATING

We needed a plumber to help find the exact source of the water leak coming from our shower and through our living room ceiling. James returned our call within the hour and said he would stop by after his last job that very day. He called again to give us a better idea of what time to expect him. When he arrived, he first inspected the shower through the sheetrock opening in the downstairs ceiling and suggested that it was one of two things. He ran out to his truck and returned to troubleshoot the issue, this time from the shower itself. To our relief, it was a relatively simple fix that he said we could handle ourselves and then took the time to explain what we’d need to do. As he approached the door to leave, my husband asked him what we owed him, and he refused payment. Throughout our 35 years as homeowners, we’ve had to hire many tradesmen, a few of whom simply did shoddy work and many of whom did (what we believe to be) quality work. Regardless of the outcome, every time we decide that a professional needs to be called, our first thought is “What’s this gonna cost us?” Once the work is done and paid for, there’s often the additional lingering concern that the charge didn’t include inflated billable hours, unwarranted work, etc. This isn’t a commentary on tradesmen, just a common concern of laymen who need their expertise and, unavoidably, are at their mercy. Our short interaction with James spoke to his work ethic, honesty, and integrity, qualities that are more and more hard to come by. Without question, we wouldn’t hesitate to hire him next time we need a plumber.