CB Smith Plumbing and Associates, Inc.

A previous repair had been done before I bought the home and it was determined the leak was in this area. The floor would have to be dug up again. He had no tools with him and was not prepared to start the work. He said he would go back to the shop, they would develop a game plan, and they would be in contact. I told him that I was going to have to shut off the water so I would appreciate a response asap. He said no problem. I waited the entire weekend and no one called. I waited until 11:00 Monday morning and still had not received a call so I called. The woman acted like she didn't even know who I was. She hem hawed around, saying she might be able to get to it the next day. I was not happy and expressed that to her but I WAS NOT rude. She never said a word about no one calling me and she never apologized. She just said she was busy and had other work. She said she hated to come out and bust up concrete and never find the leak. I told her that her plumber had already found the leak. But she said it could be anywhere under the floor. I told her that her employee had stuck his arm in the hole he had dug at the side of the garage, under the slab adjacent to the repair area, and got water along the line running there but she still insisted it could be anywhere. Then she said she would rather I called another company to have them come out with sonar equipment to locate the leak. That would cost me an additional $500 that I didn't have and I didn't think it was necessary. Since she didn't sound like she wanted to come out I called another company. They came out and dug up the floor, found the leak in that area, and repaired it. What made me mad is that CB Smith made me sit all weekend without running water, flushing the toilet with water I had saved in the bathtub, and bathing, washing dishes in water I had save in the sinks. It was not a lot of fun. She said later that she wasn't aware it was urgent. If that's true then there was a serious communication problem between her and her plumber. She offered no apologies and was firm in her belief that they did nothing wrong. And I was stuck with the $85 fee.