B and K Services, Inc.

My recent experience dealing with B & K Services was nothing but a complete disappointment, not to mention wasted time and additional money out-of-pocket. In late 2017 I contacted B & K Services for a quotation for a new heat pump system at my property. What I believed would be a simple and worry free installation turned into a complete disaster. During the first cold spell in December the building would not adequately heat. I immediately contacted the sales representative from B & K Services. Then I learned the Sales Representative was no longer with the company. However, the owner of the company agreed to meet at the property to research the problem. As it turns out, the sales representative completely underestimated the capacity needed for the heating and cooling needs of the building. Not only was the incorrect tonnage unit installed, but inadequate duct quantity, location and the improper vent styles were used in the ceiling. The owner of the company promised to rectify the situation and we eventually reached a compromise to install an additional 2-ton unit (which costed us out-of-pocket an additional $3000.00.) We agreed to move forward and have the new unit installed as well as a series of ductwork and vent corrections. After the second installation we believed everything was now complete and in satisfactory, dependable working order. That was until we opened our Duke Power bill. A typical monthly bill historically was on average $150.00/month. The bill skyrocketed to $700.00/month! My first reaction was to call Duke Power and see if a mistake was made. Duke Power researched and the power bills were accurate. In actuality, due to mistakes by B & K Services, wiring problems were discovered that triggered only the emergency heat strips to run while the outdoor compressor would not run. Basically what was supposed to be a brand new, worry free system, due to a series of basic installation mistakes, now was causing my power meter to spin out of control. The B & K technician was on-site and explained to me the identified problem, the thermostat was rewired, the system was presented as now running (the outdoor units were coming on normally). I then closely monitored the next power bills over two months and the power consumption dropped back down to the expected usage. When presented with the power bills, the owner of B & K refused to accept responsibility. I actually had to take the owner to Summary Court to recover 50% of the power bills during the time the units were running with incorrect wiring. At the time of the settlement, the units appeared to be in working order. That is until winter heating season approached and the new 4-ton unit stopped running. Because of the breakdown in trust, I was now worried “what else could be wrong that I don’t know about” and I chose to hire a 3rd party HVAC company to conduct a full assessment of the installation and equipment. We started by reviewing the 4-ton unit and the 3rd party found the compressor overcharged above the factory specs and wiring mistakes in the attic. The issues were corrected and we haven’t had a problem with the 4-ton unit since. Then in January and February 2019, the 2-ton compressor froze up and stopped functioning. The unit was installed directly under the roof drip line. Later I discovered that a best practice well known in the industry is to make certain the exterior unit is located enough distance away from the roof drip line. Rainwater landing directly on the compressor from the roof can typically cause the unit to freeze up in the winter. I now have to pay out of pocket to install a rain gutter above the unit. At the end of the day, B & K Services was not able to trouble shoot and have the attention to detail to solve the final installation problems. In addition I contacted the owner of B & K on four occasions outlining all the findings of the assessment and the additional costs I had to incur to correct his work. I never received a response via text message or emails. In order to have personal peace of mind, I had to hire a 3rd Party HVAC professional to conduct the final assessment and corrections at a cost of nearly $1000.00 out of pocket. We have since retained the new company for a service contract and not had any further problems to date.

Great service provided they gave me two estimates I'm almost ready to make a decision