Abington MD: The symptom you describe sounds like the drum belt slipping. It stops once the drum warms up. Also could be another issue, it is hard to tell remotely. We suggest that you contact the manufacturer or an appliance repair technician for service. You can use our URL here to locate a local pro: https://porch.com/near-me/appliance-repair or simply call us at (855) 531-8876 and we can help you get started.